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100% Customer Satisfaction

 

From time to time we get feedback from first-time customers that we love sharing with potential customers.   Our relentless pursuit of 100% customer satisfaction is something we take pride in.  Our humanity unfortunately keeps us from ever meeting our goal.  The comments below, however, are the type of motivation we thrive on.  They certainly remind us that we are doing the right things most of the time.

Please share your comments on your experience with Mpix.  We would love to hear from you.

I might add, too, that the comments below were not solicited. 



Chris     Vienna, VA
I just received my first order of prints from you; 10x13's and a 10x20. I tried out your "regular" paper, and the metallic coating paper, so I could compare, for future ordering. I love the print quality on both, but that metallic paper is simply spectacular! Also, the prints arrived so well packaged, and pretty darned fast for the shipping that I chose. I'm thrilled with my first mpix experience, and look forward to many more. Add my voice to the chorus of mpix converts!



Mike     Bel Aire, KS
Hi, just wanted to let you know how pleased I am with my first order. Received the order today and was impressed by the way the prints were packaged. I thought it a very good sign that the prints were packaged so they stayed flat. I've not been as fortunate with other online companies. The prints looked great except a little on the red side. This has been a problem in the past and I'll crank out a little more red on my next order. The prints are printed on the metallic paper. Sounded interesting so I thought I'd give it a try...you may have ruined me for other papers now. Very impressive paper. I like how it pops off the page without being over the top. I...really...like... the...metallic...paper! Very pleased and thank you for a job well done.


Jennifer     Independence, MO
I have a photography business out of my home and have been using Shutterfly for over a year now for my digital prints. A friend introduced me to your website and I just got my first order back...WOW!!!!!!! I cannot believe how much more professional these look! I wish I had started using your services a long time ago. Your prices are very comparable to shutterfly, but your quality far exceeds theirs. Just wanted to let you know how impressed I was! Thanks, your new devoted customer.

Comments

 

Amybeth said:

I, too, have used  Shutterfly in the past, but I was always disappointed in their customer service and their printing quality.  My first order with Mpix.com was FANTASTIC! I definitely intend to use you from now on and I will spread the word of your excellent service. Great job!

August 31, 2007 2:11 PM
 

randy25rhoads said:

I love MPIX! I've never been disappointed. The only time I've not been blown away by quality was when I ordered some Metallic wallets. It was my fault though. They were B&W, but not very contrasty. Definitely could've chosen some better pics for the paper type.

September 5, 2007 4:35 PM
 

aprilness1111 said:

Mpix is awesome. I've been a member of the forum, and a repeat customer for awhile now. It's hard to beat the shipping prices. The same for large orders or tiny orders, and everything ships very quickly. Of course the quality is a step or three above the rest. :)

September 8, 2007 12:06 PM
 

Joan W said:

I have received my first 2 orders from Mpix and was extremely pleased.  I ordered a 16x24 canvas on stretcher frame and it was beautiful.  I also ordered a proof book and was so pleased with the results.  I am going from amateur to professional and will continue to use your site.  

September 9, 2007 8:24 AM
 

pattyg said:

I have been a customer since the Mpix conception and a member of the forum since April 2006.  I love Mpix and the forum.  The few times I had a problem with an order, all I had to do was let you know and the problem was always fixed completely and quickly and to my much appreciated satisfaction.  The only problem I have is the forum is addictive...just ask any of the members...but I still love it.

PattyG

September 10, 2007 6:21 PM
 

rubyalley said:

I am a wedding photographer and have tried other printers.  I've  used Mpix for quite awhile now.  I am extremely happy with their quality (number one) and their quick return.  I'm pleased that they keep adding more services to their line.  I won't use any other service for printing my wedding photos.  I'm confident that what I will get back is exactly what I expect.  Thank you Mpix, for a job that I can count on!

Gina Cordova

Cordova Photography

September 17, 2007 1:40 AM
 

nicolapoujade said:

Yep, Mpix won me over after my first try. I was using local sams and such, with OK results. I tried other online stuff, shutterfly (really didn'T like) AND Snapfish (thought they were OK), but I didn't just LOVE it.

When my first order came back from Mpix, I was won over. I have been ordering there ever since. I have tried all 3 papers and loved all of them. I have had a book made and had mixed feelings, overall satisfied. Your customer service can't get any better that it is. I had a slight problem, my reorder was at my door the next day. I couldn't believe it. Nowhere else have I seen a business that makes me feel like I belong, like I do matter. I use the forums quite often, and learn lots from them. It really is a family feel all over, and to focus on your customer service, don't change a thing.  

You prices are great too. I know I sound like a broken record, but if I had built a good business, I wish someone would let me know. We love you guys. Thanks again.

September 24, 2007 9:18 PM
 

amykphoto said:

I have been raving about Mpix for years, after having a neighbor that works for Miller's in Columbia, MO, I was introduced and hooked....  I have spread the word about Mpix's awesome quality and customer service for years and as I have started taking photographs professionally, Mpix is the imaging stludio I use to meet all of my needs.  The photo statues are awesome, along with the calendars, folded greeting cards, postcards,new photo books, and business cards.  I have tried nearly all the products and would happily recommend them to everyone.  I would love for them to have more specials throughout the year... I really try to take advantage of the discounts, but could always use more.  Thanks to much!! amy kordonowy

September 26, 2007 8:44 AM

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